Refund & Cancellation Policy

Booking cancellations

Service bookings can be cancelled or rescheduled free of charge any time before our pickup driver is dispatched or before you arrive at the workshop. Simply call or WhatsApp +91 8555824915 with your booking details. No cancellation fee applies to standard bookings.

Advance payments

Where an advance is collected — typically for special-order parts on engine overhauls, transmission rebuilds or imported components — it is refunded in full if the part has not yet been ordered. Once a special-order part has been ordered from the supplier, the advance covers that order and becomes refundable only to the extent the supplier accepts a return.

Approved refunds are processed within 5–7 working days to the original payment method (UPI, card or bank transfer).

Work already performed

Diagnostic charges cover technician time and computerised scanning already performed, so they are non-refundable once diagnosis is complete; however, diagnostic fees are adjusted against the repair bill if you proceed with the recommended work at Metre Per Second.

Warranty repairs, not refunds

If a repaired component fails within the warranty period, we re-repair or replace it free of cost under our 1-year parts-and-labour warranty — this is our primary remedy. Where a warranty repair is not possible, a proportionate refund is offered at the workshop's discretion. Escalations can be raised with the workshop manager at our KPHB facility, Plot No. M-8, Mahadevpuram, KPHB Road, Gajularamaram, Hyderabad 500055.